Unable to login to Business Central “Lock by another user” or “Something Went Wrong”

Unable to login to Business Central “Lock by another user” or “Something Went Wrong”

I found in the forum a post related to this topic, then many MVPs replied about it and since I think this thing is interesting and could be useful to users, I summarized the opinions and some workaround that have been proposed. I will keep the post updated based on the new cases that will be reported.

SCENARIO

A Customer cannot access to Business Central, the message “Lock by another user” or “Something Went Wrong” appears.

Opening fails with the grey screen and a white box saying that something gone wrong

https://businesscentral.dynamics.com/

Instead, the partner can easily access Business Central.

IN THEORY

In that case, you would need to “log out” and “log in again” to get a fresh session (“Force Asking for a New Session”) but that’s not possible because there is no log out option on that screen; waiting for a timeout is possible, but you have to wait for a lot of minutes then.

WORKAROUNDS

BRUTE FORCE ASKING FOR A “NEW SESSION”

Go to “home.dynamics.com” and “log out” and in on that page; then you can go back to Business Central (by clicking on the app on that page) and then you get a “new session”.

Other solution, open a Sandbox Company and after return to the Production environment (could start a new session) or un-freeze or reconnect to your existing session.

FORCE CLEAN COOKIES

Cleaning cookies can solve many errors on https://businesscentral.dynamics.com/

WORKING IN “PRIVATE MODE”
Working in Browser private mode, that solves all potential problems with cookies and dead sessions etc. etc. Especially that helps if you use different sign-in user accounts. Cookies are separated between profiles, working in private mode you can solve all cookies issues.

Unable to login to Business Central “Lock by another user” or “Something Went Wrong”

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