Business Central enhanced emails

Business Central enhanced emails

This feature provides powerful and easy to set up email capabilities. It is possible to activate different scenarios such as support for multiple accounts, distribution groups and use better attachment management.

It’s possible:

– Activate different scenarios and assign them to different email accounts

– Create manual emails

– See the log of emails sent (Log)

– Reopen sent mails

It’s like using Outlook within Business Central



You can find all the features in the Search menu

Microsoft Docs Link



Old SMTP email feature is always available

It’s still possible to use the old method with SMTP, if the new features are activated, Business Central will use them; however there is a deadline for activation (like a breaking change), once it has expired, only this will be used.

Enable enhanced email capabilities

You can activate the new feature from the “features management” page, you must then log out and log back in to Business Central to use it.


Setup Email

To start, open the “Setup email” page to launch the setup wizard

There are several options, choose the one you want to use

  • Microsoft 365 Mailboxes
  • Current user
  • SMTP Mail

Current User\SMTP Setup

Ex: SMTP user configuration


Email Accounts

You can see already active configurations or create new ones from the Email Accounts page


Email Scenarios

E-mail scenarios represent functional or technical areas in which enhanced e-mail features are added by Microsoft or by extensions. It is possible to select one or more scenarios to assign to the email Account (Assigning Scenarios)


Assign Scenarios

After configuring and assigning the required scenarios, they will be displayed in the Factbox.

Let’s now test the scenarios in Sales Orders

  • Sales Order, Email Confirmation

The system will create an email to be filled in, the “From e-mail” field can be set through scenarios.

If we try to send a sales order email (order confirmation email), we see that the default sender email address can be different depending on the selected scenario.

New Editor Features It seems to use Outlook inside Business Central, not Business Central inside Outlook, very interesting!

System also saves the draft of the email if not saved \ completed.



Email Outbox

Emails saved as Draft can be managed.


Compose an email

There is the possibility to manually compile and send a new mail using the new technology, as if we were using Outlook.


Sent Emails

Once the emails are sent, you can see the sending history and reopen them to read (email log system)

Opening a sent email

Nice feature!

13 thoughts on “Business Central enhanced emails

  • 20 January 2021 at 3:52 PM

    What solution would you recommend for receiving and handling incoming email? Incoming mails are usually related to an order or a return in BC.
    Especially if many people work with one inbox at the same time (like
    Any tip is useful Thanks a lot.
    Greetings Raimund

    • 20 January 2021 at 5:01 PM

      I would have that as a Mailbox account in Exchange and have one or more humans process it. I don’t see a useful function for BC to be reading those emails.

  • 20 January 2021 at 6:58 PM

    Thank you for your reply. I will look into that!

  • 1 February 2021 at 4:39 PM

    Hi Roberto,
    I noticed on your shared mailbox for the marketing account you have external facing documents listed. Do you receive errors when sending these? I have a similar setup – an SMTP default account and a shared mailbox for customer invoicing but on testing I receive the following error:

    The email was not sent because of the following error: “Current authenticated context is not valid for this request. This occurs when a request is made to an endpoint that requires user sign-in. For example, /me requires a signed-in user. Acquire a token on behalf of a user to make requests to these endpoints. Use the OAuth 2.0 authorization code flow for mobile and native apps and the OAuth 2.0 implicit flow for single-page web apps.”

    Depending on the error, you might need to contact your administrator.

    I can see that it looks to require an email account that requires a login which the shared mailbox doesn’t, but because you have a similar setup I thought I would query if it worked for yourself?

    • 24 November 2021 at 3:50 PM

      I have the same error. did you solved?

  • 19 May 2021 at 1:22 PM

    When using “Current user” – is there any way to set up a personal signature for each user, similar to in Outlook?

  • 7 July 2021 at 6:08 AM

    Hi, Can we add more email scenarios into that? Like Posted Purchase Invoice etc.

  • 12 August 2021 at 5:20 PM

    Can you please guide or provid e some solution for Sending Excel generated through Excel Buffer and attaching it to Email using New Email Functionality. For eg. in Analysis View there is an action to Export the data through Excel that uses Excel Buffer for generating Excel. So, I want to send that Excel generated through Excel Buffer through Email and that to with New Email functionality.

  • 4 October 2021 at 5:36 PM

    Any idea if this needs to be setup per company or per database for the onprem product?

  • 25 November 2021 at 3:51 PM

    I followed all the steps but I’m facing errors. “Could not send the email message. Try again later.” Tried for all forms of email registration. Current, shared box and smtp. What can it be?

  • 10 January 2022 at 4:16 PM

    We already have dynamics crm for tracking email. Can BC be used to track only vendor email?


  • 23 January 2023 at 2:06 PM

    Why in “Sent mail” list is not present the “Recipient/to” field?!?!?! How can I lookup for a specific sent email? This is useless!

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